CLAIM PROCESS: "We're Your One Call, Claim & Repair Experts!"

Making The Claim

“We guide you step by step through the complicated insurance process and try to eliminate the hassles associated with the restoration of your property.”

– Jeannie Rumpza

You have two choices:  You can call us first, and we’ll help you file the claim with your insurance.  Or, you can call your insurance agent or your insurance carriers claim center to initiate a claim, tell the insurance claims center you want to file a claim based on hail, wind, fire, or flood damage sustained from a recent storm and they will issue a claim number- write that number down and call us, and we’ll take it from there!

House Flood

Professional Representation

Like an attorney or public adjuster representing the rights of their clients, we will function as your advocate with your insurance carrier. Prior to meeting with the adjuster, our claim specialist will document the damages and print an estimate, the “scope of loss”. We work hard for you and restore the beauty and value to your property. Our commitment is to make sure you get what you are entitled to under your policy, no more no less.
Hail Damage Roof Repair

Incomplete Damage Assessments

Adjusters are often overwhelmed with claims and yours is just one in their stack. Re-inspection involves getting a second adjuster to re-evaluate the first. Claims are not settled and remain open until we are satisfied that the insurance carrier has paid you what you are entitled to under your policy.

Tree on a House

1st Claim Check

Once the adjustment process is complete you will receive the estimated “scope of loss” from your insurance carrier and an initial ACV (actual cash value) check to start the restoration process. Your mortgage company’s name may be on the check. Let us assist you in providing documents required by your mortgage company to endorse the check or process it for you.

Final Walk-Through

Once everything is completed, you and your claims specialist will go over the final invoice on a point-by-point basis, to confirm that everything has been finished to your complete satisfaction. Thank you in advance for your patience and understanding.

Call for a Free Estimate Now!

Our team responds quickly. Give us a call now!


Village Contractors of TX

2507 Boardwalk St
San Antonio, TX 78217

712 Sage Drive
Del Rio, TX 78840

[email protected]

(210) 764-7663